Full-width and half-width are treated differently by different systems
Even the same digit "1" is treated as a different character internally by a computer depending on whether it's full-width or half-width. So even if they look similar, an error can occur if the format doesn't match what the system expects.
Switching modes in a Japanese input system
A Japanese input method (IME) lets you switch between modes like "half-width alphanumeric" and "full-width hiragana" to type the character type you need. If a form throws an error, checking your input mode first is a good first step.
Frequently Asked Questions
A form asked for half-width input, but it keeps coming out full-width β why?
Your Japanese input system (IME) may be turned on. Pressing the half-width/full-width key, or turning off the IME before typing again, usually resolves it.
Which should I default to using, full-width or half-width?
Japanese text itself is generally written in full-width characters, but for numbers, letters, and symbols, it's safest to follow whatever the specific system requires.