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How to Get Remote Help with Windows Quick Assist

Trying to describe a computer problem over the phone rarely works well. Quick Assist lets someone see (or even control) your screen directly, built right into Windows.

  1. Search for "Quick Assist" in the Start menu

    Open the Start menu and type "Quick Assist" to launch the built-in app.

  2. Choose "Help someone" or "Get help"

    Pick the option that matches your situation -- whether you are the one offering help or the one who needs it.

  3. Share the security code

    The helper generates a 6-digit code; the person receiving help enters it to start the connection.

  4. Allow screen sharing and remote control

    Once connected, grant permission for the other person to view your screen and, if needed, take control to fix the problem directly.

  5. Why it is worth using

    When a family member or coworker cannot explain a computer problem over the phone, seeing (or operating) their screen directly makes troubleshooting far faster and more accurate.

No extra software required

Quick Assist comes preinstalled on Windows, so neither side needs to download or install anything -- just search for it and open it.

Works over the internet, not just the same network

Because the connection runs through Microsoft's remote assistance service, both people just need an internet connection -- there is no need to be on the same Wi-Fi network or in the same location.

Frequently Asked Questions

Can I use this if we are not on the same network?

Yes. As long as both devices have Windows's built-in Quick Assist and an internet connection, you can connect remotely from anywhere.

How do I end the session?

Either person can end it at any time from the toolbar at the top of the screen -- clicking the disconnect button ends the session immediately for both sides.