How to Set Up WhatsApp Business

Tap through each step in order.

  1. Install the WhatsApp Business app

    Install the separate "WhatsApp Business" app from your app store β€” it's distinct from regular WhatsApp.

  2. Verify with a business phone number

    Register a business number, different from your personal one, and complete the verification process.

  3. Fill out your business profile

    Enter business details in your profile, such as your business name, hours, address, and website.

  4. Set up an automatic reply message

    You can set a greeting message that automatically replies to messages sent outside business hours or to first-time inquiries.

  5. Why it's useful

    It lets you respond quickly to customer inquiries without exposing your personal number, and features like the catalog and auto-reply help run a small business more efficiently.

A real advantage for small businesses reaching customers abroad

In many countries, WhatsApp is the default messaging app people use, so if you sell products or handle inquiries with customers overseas, a business account can make a real difference.

The catalog turns your chat into a lightweight storefront

Adding product photos, prices, and descriptions to your business profile lets a customer browse what you offer right inside the chat window, without needing to send them to a separate website.

Frequently Asked Questions

Can I use the same number for regular WhatsApp and WhatsApp Business?

No β€” WhatsApp and WhatsApp Business each need to be registered with a different phone number and can't run on the same number at the same time.

What is the catalog feature?

It lets you add product photos, prices, and descriptions to your business profile so customers can browse your offerings directly inside the chat.