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Signing Up for and Using Samsung Care+

If you own a Galaxy device, work through these steps to enroll in and use Samsung Care+.

  1. Check the enrollment window and eligible devices

    Samsung Care+ usually has to be added within a set window after you buy or activate a new device, and eligible models vary, so check Samsung's website or the Members app for your specific device.

  2. Choose how you want to enroll

    You can typically sign up at the point of purchase, through the Samsung Members app, or in person at a Samsung service location.

  3. Pick a coverage plan type

    Plans usually split into damage-only coverage and a broader tier that also covers loss or theft; the monthly cost and deductible change depending on which you choose.

  4. File a claim at a service center when something happens

    Visit an authorized Samsung service location or start the process in the Members app, pay the listed deductible, and get the device repaired with genuine parts.

  5. Check your usage history and remaining coverage

    The Samsung Members app shows your enrollment status, past claims, and how many covered incidents you have left.

Care+ is worth a look even without a carrier plan

One of the appeal points of Samsung Care+ is that it is tied to the device itself, not to a carrier line -- so it works whether your Galaxy came from a carrier or was bought unlocked. For anyone who wants repairs done with genuine parts rather than third-party ones, it is usually a stronger option than the generic device insurance bundled with a phone plan.

Know the cancellation and refund rules before you decide

If you cancel partway through your plan, whether you get any money back depends on how long you have had it and whether you have already filed a claim -- providers typically prorate or forfeit refunds once a claim has been paid out. Check the exact terms in the Members app or with support before enrolling, so cancellation doesn't come as a surprise later.

Frequently Asked Questions

Can I enroll in Samsung Care+ on a device with no carrier plan (unlocked)?

Yes -- enrollment is based on the device itself, so you can sign up regardless of which carrier, or no carrier, activated it.

Do I get money back if I cancel after enrolling?

It depends on how long you've had the plan and your claims history, so check the exact refund policy in the Samsung Members app or with support before you cancel.