PlayInfoBox

Home /Education /How to Use a Pet Food & Supplies Subscription Service

How to Use a Pet Food & Supplies Subscription Service

Tap each step to walk through setting up a pet food subscription in order.

  1. Enter your pet's age, weight, and activity level

    Entering age, weight, breed or species, activity level, and any allergies lets the service calculate an appropriate feeding amount and product recommendations for your pet.

  2. Get a personalized food and supply recommendation

    Based on that profile, you'll typically get a food suited to your pet's life stage β€” puppy/kitten, adult, or senior β€” along with suggested treats or supplies.

  3. Set your delivery cycle and quantity

    Set a delivery cycle, commonly every two or four weeks, based on how much your pet eats and how much storage space you have. It's usually safest to start with a slightly generous estimate and adjust once you see the actual consumption rate.

  4. Adjust the cycle and formula as needs change

    As weight or age changes, you'll likely need to update the amount or product. When switching foods, mix the new food in gradually with the old over several days rather than making an abrupt swap.

  5. Use the pause or skip feature when needed

    If you still have supply left at home or are about to travel, skipping the next delivery or pausing the subscription instead of cancelling outright is a convenient option.

  6. Understand the cancellation and refund process

    Cancellations usually need to be submitted before the next billing date to take effect β€” orders already charged and being prepared for shipment often can't be cancelled or refunded. Check each service's specific cutoff.

Switch foods gradually, not all at once

Even a well-chosen new food can upset digestion if you swap the entire bowl over in one go, leading to diarrhea or vomiting. Mixing the new food in with the old over a week or more, slowly increasing the ratio, is the safer way to transition.

How to read a food label when choosing

When comparing foods, look past the marketing on the front of the bag and check the ingredient list and guaranteed analysis: protein source and position on the list, fat and fiber content, and whether it's formulated for your pet's specific life stage. This is general guidance, not veterinary advice β€” for a pet with health conditions, check with your vet before switching foods.

Frequently Asked Questions

What happens if I set the wrong quantity?

Setting a delivery amount higher than your pet actually eats leads to a growing backlog that can pass its best-by date, so it's worth watching actual consumption for the first few cycles and adjusting the frequency and quantity from there.

Does cancelling stop delivery immediately?

Usually not β€” cancellation typically needs to be submitted before the next billing date, and an order that has already been charged and is being prepared for shipment may not be cancellable. It's worth checking each service's specific cutoff in advance.