The whole process usually takes under 15 minutes
Most of the time spent is on the ID photo and the extra identity check. Doing this somewhere well-lit with a stable internet connection avoids the most common reason people have to start over.
New accounts often start with a lower transfer limit
It is common for a newly opened remote account to carry a reduced daily transfer limit for a period as a fraud-prevention measure, so check your app's transfer-limit settings if you plan to move a large amount right away.
Frequently Asked Questions
Do I need to visit a branch at any point?
For most standard personal accounts, no β the entire process, including identity verification, can be completed inside the app. Some products, like certain business accounts, may still require an in-person visit.
What if my identity verification keeps failing?
Check that your ID photo is clear and not expired, that the lighting is even, and that your name and address on file match your current ID exactly, since a mismatch is the most common cause of failure.