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Video Call Identity Verification for Remote Account Opening

Some remote account applications route you to a short video call for identity verification. Here is how to prepare and what to expect.

  1. Know when a video call is required

    A video call is typically requested when a test-deposit verification through an existing account is not available to you, or when extra confirmation is needed after the ID scan.

  2. Prepare your environment in advance

    Set up in a well-lit, quiet space with a stable internet or data connection so the call does not drop partway through.

  3. Have your physical ID ready

    You will need to hold up the original, physical ID during the call, since a photo of it displayed on another screen is not accepted.

  4. Join the video call from the app

    Follow the prompts to connect with a representative, and stay in frame while you wait if there is a queue ahead of you.

  5. Follow the representative's instructions

    You will typically be asked to alternate showing your ID and your face on camera, and to answer a couple of simple questions, such as your reason for opening the account.

  6. Finish the remaining steps after the call ends

    Once verification is confirmed, return to the app to complete any remaining terms and account setup steps.

It is shorter than most people expect

A video verification call is usually brief, often just a couple of minutes, since the representative is confirming a short, standard checklist rather than conducting an extended interview.

A stable connection matters more than lighting alone

A dropped call partway through often means starting the verification over, so a reliable internet connection is worth prioritizing as much as good lighting when you choose where to take the call.

Frequently Asked Questions

What if my video call drops in the middle?

Most apps let you reconnect and resume from the app, though you may need to rejoin the queue depending on how the disruption is handled.

Can I use a printed copy of my ID instead of the original?

No β€” the representative needs to see the original, physical ID with its security features visible, so a printed copy or a photo is generally not accepted.