Automatic recognition is not perfect
Text-recognition software occasionally misreads a character, especially on an older or slightly worn ID, so always double-check the auto-filled fields rather than assuming they are correct.
An expired ID is the most overlooked failure point
People often assume verification failed due to a technical glitch when the real cause is a simply expired ID, so it is worth checking the expiration date before troubleshooting anything else.
Frequently Asked Questions
Why does my application keep getting rejected even with a valid ID?
The most common causes are glare or blur in the photo, a recent address or name change not yet reflected on the ID, or lighting that makes the ID's security features hard to read for the authenticity check.
Is a photo of my ID on another device acceptable?
No β most apps require you to photograph the physical ID directly, and a photo of a photo, or a screenshot, is typically rejected or flagged for manual review.