When a long chat list gets hard to navigate
If you have had trouble finding the right person in a chat list of hundreds of contacts, splitting them into folders like Family, Work, or Club keeps everything far more organized and lets you find people much faster.
Different from a group's contact grouping in an email or phone contacts app
This organizes chats and contacts inside the messaging app itself, separate from any labels or groups you keep in your phone's contacts app or an email service -- the two do not sync with each other.
Frequently Asked Questions
Is a folder visible only to me?
Yes, folders are a personal organizing feature visible only on your own account, and are never shown to the other person.
Can one chat belong to multiple folders at once?
Yes, unlike a strict single-group system, a chat can be added to more than one folder at the same time if that fits how you want to organize things.