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How to Relocate Your Internet and TV Service When You Move

Tap each step to follow along in order.

  1. Check whether service is available at your new address

    Contact your current internet and TV provider's customer service or app first to confirm your new address is within their service area. Some new buildings or certain regions can face delays getting lines installed.

  2. Request the relocation through your provider's app or hotline

    Submit a 'relocation' or 'transfer service' request through your provider's official app or customer service line, specifying your new address and your preferred installation date.

  3. Confirm your bundle discount and contract term are unaffected

    If you're on a bundled plan combining internet, TV, and mobile, ask specifically whether the bundle discount carries over after the move and whether your existing contract term resets to zero, since either can quietly change your monthly cost.

  4. Schedule the technician visit

    Book a technician visit for moving day or within the following few days. Wiring conditions at the new address can sometimes delay installation, so it's safer to schedule with some buffer rather than expecting same-day service.

  5. Test your connection and set-top box after installation

    Once installation is finished, immediately check that your internet speed, TV set-top box, and Wi-Fi router are all working correctly, and ask the technician to fix any issues on the spot before they leave.

Why Bundled Plans Need Extra Attention When You Move

A relocation is one of the moments a bundle discount can silently break -- if the new address falls under a different regional plan or the system treats it as a new contract, you can end up paying more than before without realizing it until the next bill arrives.

Build In Buffer Time Before You Rely on the Connection

If you work from home or rely on a stable connection for anything time-sensitive, avoid scheduling a relocation for the exact day you need to be back online. Installation delays due to building wiring or technician availability are common enough that a day or two of buffer is worth the peace of mind.

Frequently Asked Questions

Will I lose my bundle discount if I move?

Not necessarily, but it isn't guaranteed either -- always confirm directly with your provider whether the discount and your existing contract term carry over to the new address.

What if the technician finds a problem during installation?

Report it immediately while the technician is still there, since fixing wiring or configuration issues on the spot is far easier than trying to schedule a second visit later.