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How to Change Your Internet Speed Tier

Tap through each step before you upgrade or downgrade your home internet speed.

  1. Review your current plan and usage patterns

    Check your current speed tier and monthly price, then think about how you actually use the connection -- how many devices connect at once, and whether you stream or game.

  2. Check which speed tiers are available

    Use your provider's app or website to see which speed tiers your existing line can support and how much each one costs.

  3. Check whether upgrading requires new equipment

    Moving to a higher speed tier may require a new router or modem if your current one can't support it, which can mean an extra technician visit.

  4. Check whether downgrading resets your contract terms

    Lowering your speed mid-contract can change the discount conditions tied to your plan, which sometimes resets how any early-termination fee is calculated -- check this before switching.

  5. Check the effect on any bundled services

    If your internet is bundled with TV or mobile service discounts, changing your speed tier can affect those bundle terms too.

  6. Submit the change and confirm when it takes effect

    Request the change through customer support or the app, and confirm whether it applies immediately or starting with your next billing cycle.

  7. Re-test your actual speed after the change

    Once the change is complete, run a speed test to confirm the real-world speed matches what the new plan promises.

Why your real-world speed may not match the plan number

The number on your bill is a maximum, not a guarantee -- actual throughput depends on your equipment, Wi-Fi conditions, and network congestion at peak times. Run a wired speed test right after switching to get an accurate baseline.

Think about your household's actual needs, not just the fastest option

A higher tier isn't automatically worth it if your household never has more than two devices streaming at once. Match the speed tier to your real usage pattern -- number of simultaneous users, streaming quality, and whether anyone works or games online -- rather than chasing the highest number offered.

Frequently Asked Questions

Does downgrading always come with an early-termination fee?

Not necessarily -- it depends on your provider and current contract. Some plans simply recalculate your ongoing discount, while others treat a downgrade like a contract change that can trigger a fee. Check with your provider before switching.

Why is my actual speed lower than what I'm paying for?

Wi-Fi conditions, older equipment, and network congestion during peak hours can all reduce real-world speed below the advertised maximum. Testing over a wired connection gives the most accurate picture of your line's real capability.