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How to Check and Manage Your Email Spam Folder

Tap a step to see how it works.

  1. Open the spam folder

    Click 'More' in the left-hand menu, then select 'Spam.'

  2. Review the messages

    Skim through what's been flagged as spam to check whether anything legitimate was caught by mistake.

  3. Mark it "Not spam"

    If you find a legitimate message, select it and click "Not spam" to move it back to your inbox -- this also helps future mail from that sender avoid getting flagged.

  4. Empty the spam folder

    Messages in spam are deleted automatically after a set period, but you can also empty it immediately if you'd rather not wait.

  5. Block a specific sender

    For a sender who keeps sending spam, opening one of their messages and choosing 'Block' automatically routes any future mail from that address to spam.

An important message might be hiding in spam

If a message you're expecting hasn't shown up, checking the spam folder first is worth it -- spam filters flag legitimate mail by mistake more often than people expect.

Adding a sender to your contacts helps the filter learn

If a legitimate sender keeps getting flagged even after you mark their mail 'Not spam' once, adding that address to your contacts gives the filter a stronger signal to recognize it as trusted going forward.

Frequently Asked Questions

A legitimate sender's mail keeps landing in spam. What should I do?

If marking it 'Not spam' repeatedly doesn't fix it, adding that sender to your contacts usually helps the filter learn to recognize their mail as trusted.

What happens when I block someone?

Future mail from that address is automatically routed to spam, and the sender isn't directly notified that they've been blocked.