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How to Report a Mis-Sold Financial Product

Tap each step to see what to do if you suspect a financial product was mis-sold to you.

  1. Check for signs of mis-selling

    If you were encouraged to buy a product without a clear explanation of its risks or key terms, that's a common warning sign of mis-selling worth looking into further.

  2. Gather evidence ahead of time

    Collect the product disclosure document, your application form, and any call recordings, texts, or emails from the sales process β€” having this on hand makes any later consultation or complaint go much more smoothly.

  3. Contact your financial regulator or an ombudsman

    Most countries have a financial regulator, consumer helpline, or ombudsman service for exactly this kind of issue; a first call or online chat can help you understand what response is realistic given your situation.

  4. File a formal complaint

    Beyond an informal inquiry, most regulators and ombudsman services also accept a formal written complaint online, which starts an official review of your case.

  5. Request formal dispute resolution if needed

    If you can't resolve things directly with the financial company, you can typically request formal mediation or dispute resolution through the regulator or ombudsman to get a neutral third party involved.

This is not legal or financial advice

This guide describes the general process for reporting a suspected mis-sold financial product and does not replace legal or financial advice. The right outcome depends heavily on the specific product and contract involved, so consult your financial regulator or a qualified professional for guidance on your situation.

Time limits often apply β€” don't wait too long

Many regulators and ombudsman schemes only accept complaints filed within a certain window after you discovered, or reasonably should have discovered, the problem. Even if you're still deciding whether to pursue this formally, it's worth gathering your evidence and making an initial inquiry sooner rather than later so you don't lose the option.

Frequently Asked Questions

If I file a report, will I get my money back right away?

No β€” filing a report or complaint is just the starting point. Whether you actually receive compensation, and how much, is decided later through mediation, a formal ruling, or a court case.

Can I still report the issue if I don't have a call recording?

Yes, you can still file a report without one. It's just that having supporting evidence β€” like the disclosure document or messages from the time you signed up β€” can make your case easier to move forward.