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How to Get a Refund on the Epic Games Store

Tap a step to see it in order.

  1. Check refund eligibility

    A purchase is generally eligible for a refund if it was made within the last 14 days and played for less than 2 hours β€” the same basic window Steam uses.

  2. Go to Transactions

    From the Epic Games launcher or your account page, navigate to "Transactions" to see your purchase history.

  3. Select "Request a Refund"

    Click "Request a Refund" next to the item you want refunded, then choose a reason from the list.

  4. File a ticket if there is no refund button

    If the refund button does not appear or your purchase falls outside the standard window, submit a request directly through help.epicgames.com.

  5. Watch out for the repeat-request limit

    Requesting refunds too frequently within a short span of time can cause future requests to be automatically denied.

Fortnite V-Bucks and purchases made by children work a little differently

V-Bucks and other purchases made in games like Fortnite, especially ones made by a child on a shared or family account, are managed separately from the general Transactions refund flow through the Parental Portal at parents.epicgames.com. That portal lets a parent review a purchase history, set up spending approval requirements, and submit refund requests all in one place, so it is worth checking there specifically if a minor made the purchase.

A denied or missing refund button is not always the end of the road

Streaming-only content and certain promotional items are sometimes excluded from the self-service refund system entirely, which is one reason the button might not show up at all. In that case, or if the automatic system has temporarily denied a request due to the repeat-request limit, filing a ticket through help.epicgames.com routes the request to a human agent who can evaluate it outside the standard automated rules.

Frequently Asked Questions

Can I get a refund on a game I received for free?

No β€” since there was no payment involved, a free game is not eligible for a refund in the first place.

The refund request button is not showing up at all β€” what do I do?

Certain streaming-only content or specific promotional items can be excluded from self-service refunds, in which case you will need to contact support directly through the help center.