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What Are Buyer/Seller Trust Scores on Local Marketplace Apps?

Tap through each step to understand how marketplace trust scores work.

  1. What a trust or reputation score is

    Many local marketplace and secondhand-selling apps show a rating or score next to your profile, built from feedback other users leave after a completed trade.

  2. How the score goes up

    A trade partner leaving positive feedback -- confirming you showed up on time, described the item accurately, or communicated well -- typically raises your score a little at a time.

  3. How the score goes down

    Repeatedly missing meetups, negative feedback, or accumulated reports can pull the score down.

  4. Practical ways to build a strong score

    Show up on time, respond to messages promptly and politely, describe items honestly, and get in the habit of leaving feedback for your trade partner too.

  5. Why it's useful

    A strong rating signals to a stranger that a trade is safe, which matters most the first time you're dealing with someone you've never met before.

A Score Built on Feedback, Not Just Transaction Count

Unlike a simple count of completed sales, a trust score reflects the actual quality of past interactions as reported by trade partners. A high score functions as a shorthand signal that says "this person is safe to deal with."

This works differently from checking a seller's rating before you buy

This guide is about building and understanding your own reputation score as a buyer or seller. If you're instead trying to evaluate someone else's rating before purchasing from them, see our guide on checking a seller's ratings and reviews before you buy.

Frequently Asked Questions

Does a low score mean I can't complete a trade at all?

A low score usually doesn't block trading outright, but other users may be more hesitant to deal with you, so it's worth maintaining good habits over time.

Does the score update the moment someone leaves feedback?

There's often a short delay before feedback is reflected, and most apps only allow feedback within a limited window after a trade is marked complete.