Track your orders and returns from your account page
Delivery status and return or exchange requests are handled from the order history section of your account. Return windows and conditions can vary by item category, so it is worth checking the listing's return policy before you order.
New, pre-owned, and refurbished items look similar -- check the label
A luxury shopping app usually sells more than brand-new stock; pre-owned and refurbished items often appear in the same search results. Always check the condition label on the product page rather than assuming everything listed is new, since the price and return policy can differ significantly between them.
Frequently Asked Questions
Does the app only sell brand-new items?
No. Most luxury shopping apps sell pre-owned and refurbished items alongside new stock, so check the condition label on each product page before ordering.
How do I get notified about a price drop?
Tap the wishlist or save button on a product page, and the app will send a push notification if that item later goes on sale or drops in price.