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How to Get a Refund From the Apple App Store

Follow the steps below in order.

  1. Go to reportaproblem.apple.com

    Open a web browser, go to reportaproblem.apple.com, and sign in with your Apple ID.

  2. Or Find It in Your Purchase History on Your Device

    On an iPhone, you can also find a purchase to refund under Settings > [your name] > Media & Purchases > Purchase History.

  3. Select the Item and Report a Problem

    Choose the app, game, or in-app purchase you want refunded and tap 'Report a Problem' to bring up a list of reasons.

  4. Choose a Reason and Submit

    Select whichever reason applies -- 'I didn't mean to purchase this item,' 'I accidentally purchased this item,' 'The item doesn't function as expected,' and so on -- and submit the request.

  5. Check Your Email for the Result

    You'll typically get an approval or denial by email within a few days; approved refunds go back to your original payment method.

Apple doesn't guarantee a fixed refund window

Unlike Google Play's 48-hour self-service refund window, Apple doesn't publish a fixed self-service period and instead reviews each request individually. That makes it worth submitting as soon as possible after the purchase and writing a specific, clear reason -- approval odds tend to be higher that way. Also worth knowing: submitting refund requests repeatedly can lower your approval odds over time.

How refunds are processed can vary by payment method

How quickly a refund actually reaches you, and in what form, can depend on your original payment method -- a credit card refund and a mobile-wallet refund don't always move at the same speed. Check with your card issuer or payment provider if a refund seems to be taking longer than expected.

Frequently Asked Questions

Can I get a refund for something purchased through Family Sharing?

Yes, but the refund request has to come from the Apple ID that actually made the purchase -- a family member who made the purchase needs to submit the request themselves, not another member of the family.

Can I resubmit if my refund request gets denied?

Yes, you can resubmit with a clearer explanation, but if a request keeps getting denied, it's better to contact Apple Support directly instead of resubmitting repeatedly.